Privacy Policy
Last updated: October 2026
1. What we collect
Contractor accounts: name, company, email address, and password (stored by our authentication provider). Intake submissions: service address, photos of the garage door and hardware, symptom descriptions, and homeowner contact details needed to deliver the triage — collected through intake links you share.
2. How we protect it
Personal information is encrypted at rest (AES-256-GCM) and transmitted over TLS. Database lookups use keyed hashes, never plaintext, where possible. Access to production data is limited to what is needed to operate and support the service.
3. How we use it
We use collected data to operate TechQB: create your account, run intake and triage, deliver reports to you by email and dashboard, forward reports to CRM webhooks you configure, maintain per-property service records, process payments, and provide support. We do not use homeowner data for advertising.
4. What we never do
We do not sell personal information. We do not share homeowner contact details with third parties except the contractors whose intake links collected them, our infrastructure providers (hosting, email, payments), and as required by law.
5. Subprocessors
We rely on a small set of infrastructure providers: a managed Postgres host, an authentication provider, an email delivery service (Resend), and a payment processor (Stripe). Each processes only the data needed for its function.
6. Retention
Account and intake data is retained while your account is active and for a reasonable period afterward for legal and operational purposes. Maintenance-record entries are kept so returning technicians can see a property's history. You may request deletion of your account data by contacting support from your dashboard.
7. Your rights
Depending on your jurisdiction, you may have the right to access, correct, or delete your personal information, and to object to certain processing. Contact support from your dashboard to exercise these rights; we will respond within the time required by applicable law.
8. Homeowner data and contractors
If you are a contractor, you are responsible for the intake links you share: tell homeowners what you collect and why, and use their information only to provide your services. If you are a homeowner and want your submission deleted, ask the contractor you contacted, or contact us and we will help route the request.
9. Changes
We may update this policy as the service evolves. Material changes will be communicated; continued use after the effective date constitutes acceptance.
10. Contact
Privacy questions: sign in and contact support from your dashboard.